SG Services LTD

SG Service LTD is a service marketplace platform that connects users with skilled professionals for various tasks such as plumbing, mechanics, home errands, electrical repairs, cleaning services, and more. The company’s goal was to create an easy to use mobile app where users could hire service providers and skilled workers could register to offer their services. When SG Service LTD approached us, they needed a user-friendly and efficient mobile app to improve how people find and hire trusted service providers. Their existing process relied on manual referrals and social media listings, which often led to delays, lack of credibility, and difficulties in finding the right professionals.

The Problem
Lack of a structured service finding system: Users struggled to find professionals quickly and had no way to verify their experience or credibility.
No proper workman registration system: Skilled workers had to rely on word of mouth referrals to find jobs.
Trust Issues & Payment Security: Customers were concerned about fraudulent service providers and needed a way to review and rate workers before hiring.
No centralized communication system: Users had to call or text service providers manually, which made the process inefficient.
Limited accessibility: The company had no mobile-friendly way for users to browse services or register as a workman.

With these challenges in mind, we designed a feature rich, intuitive, and modern app to streamline service bookings and improve trust between users and service providers.

The Solution
1. User Centered UI/UX Design: We designed a visually appealing and intuitive UI, ensuring smooth navigation for users of all ages.

2. We designed a seamless workman registration and profile system

3. Smart Service Booking & Matching System: Users can post a service request, and the system matches them with available professionals in their area. Also, Users and workmen receive instant alerts for job requests, confirmations, and updates. We integrated a secure in-app chat and call feature to facilitate smooth communication.

4. Secure Payment & Job Completion System: Multiple Payment Options: Users can pay via bank transfer, credit card, or mobile wallet and payments are held securely until the job is completed, ensuring trust between users and workmen. We also integrated an invoice and earnings tracking making it possible for workmen to track completed jobs, earnings, and pending payments.

5. Advanced Search & Location-Based Services: Users can filter service providers by location, rating, availability, and pricing.

Results
After launching the SG Service LTD app, the platform saw impressive growth and improved user engagement:

45% Increase in Job Requests: More users actively booked and hired service providers through the app.
85% Mobile App Adoption Rate: Most users preferred using the app over traditional referral methods.
More Work Opportunities for Service Providers: Registered workmen experienced higher job requests and income growth.
Higher Customer Satisfaction: Users loved the convenience, trust, and security provided by the